Payment and Refund Policy
Last updated: 6 October 2026
Scope of the Policy and the Services Covered
This Payment and Refund Policy applies to all bookings and purchases made through newslinkiry for specialised courses in live production decks and control rooms. These include training in multi-camera switching, live broadcasting techniques, real-time video operation, and professional management of television and streaming productions. The policy covers both individual course enrolments and bundled training packages delivered digitally or in hybrid formats to customers in the United Kingdom.
Prices, Currencies, Taxes, and Additional Charges
All prices are displayed in British Pounds Sterling (GBP). Course fees include applicable Value Added Tax (VAT) at the prevailing UK rate. Additional charges may apply for optional extras such as certification materials or extended access periods. newslinkiry reserves the right to adjust prices for future enrolments, but confirmed bookings remain at the price agreed at the time of purchase.
Accepted Payment Methods, Authorisation, and Security
Payments are accepted via major credit and debit cards, bank transfers, and approved third-party processors. All transactions are authorised in real time, and payment details are processed securely in compliance with UK data protection standards. newslinkiry does not store card information directly. Authorisation must be obtained before access to course materials is granted.
Order Confirmation, Contract Formation, and Booking Process
A binding contract forms once payment is successfully processed and a confirmation email is issued. This confirmation outlines the specific course details, start dates, and access instructions. Until this point, no contract exists, and either party may withdraw without obligation.
Cancellation Rights and Applicable Periods
Under the Consumer Contracts Regulations 2013, customers in the United Kingdom have a 14-day cooling-off period from the date of contract formation to cancel without reason. For digital course content, this right ends once download or access begins, provided the customer has given prior express consent to waive the cooling-off period.
Refund Eligibility, Exclusions, and Non-Refundable Items
Refunds are available for cancellations within the cooling-off period if no course access has occurred. Exclusions include partial completions, missed live sessions, or purchases of promotional bundles where terms explicitly state non-refundable status. Customised training arrangements and already-consumed digital materials are generally non-refundable.
Step-by-Step Procedure to Request a Refund
To request a refund, contact [email protected] or 0191 694 1001 with your booking reference, proof of purchase, and a clear statement of cancellation. Requests must be submitted in writing within the applicable time limits. Include full name, address, and course details to ensure prompt processing.
Inspection, Approval, Rejection, and Notification of Decisions
Upon receipt, newslinkiry will inspect the request against policy criteria within five working days. Approval leads to immediate notification and initiation of refund processing. Rejection will be explained in writing with reasons and any available alternatives, such as course transfer options.
Refund Method, Processing Time, and Receipt of Funds
Approved refunds are issued to the original payment method. Processing typically completes within 10 to 14 working days, though bank transfer times may vary. Customers will receive confirmation once the refund has been dispatched.
Special Rules for Digital Content, Subscriptions, and Promotional Offers
Digital course access is treated as immediate delivery of content. Subscriptions for ongoing training modules require 30 days' notice for cancellation after the initial term. Promotional offers are subject to their own terms and may limit refund eligibility beyond statutory rights.
Failed Payments, Duplicate Charges, Chargebacks, and Suspected Fraud
Failed payments must be resolved within seven days or the booking will be cancelled. Duplicate charges are investigated and refunded automatically upon detection. Chargebacks or suspected fraudulent activity trigger account review and may result in permanent suspension of access, with disputes handled under UK law.
Mandatory Consumer Rights in the United Kingdom
This policy does not exclude or limit rights under the Consumer Rights Act 2015, UK GDPR, Data Protection Act 2018, or Payment Services Regulations. Customers retain statutory remedies for faulty services or misrepresentations, including the right to a refund or repeat performance where applicable.
Contact Route, Policy Changes, and Final Provisions
For queries, use the contact form on the Contacts page or reach [email protected] and 0191 694 1001. newslinkiry may update this policy to reflect legal changes; the version in force at the time of booking applies. Continued use of services after updates constitutes acceptance of the revised terms.